Terms And Conditions

Terms and Conditions

Last Updated: 05/05/2025

All In One Renovation Ltd

1. Services Provided

We specialise in a range of home improvement and construction services, including but not limited to:

Bathroom renovations
Kitchen renovations
Plumbing and electrical work
Building work and extensions

All services are carried out in accordance with applicable regulations and standards, including BS 7671 for electrical work.

2. Quotations and Estimates

All quotations are valid for 30 days unless stated otherwise.
Any changes to the agreed scope of work after acceptance may result in additional charges.
Estimates are non-binding and may vary due to project specifics or unforeseen circumstances.

3. Booking and Payments

A 10% deposit is required to confirm the booking.
Full payment is due upon project completion unless otherwise agreed in writing.
Accepted payment methods: cash and bank transfer only.

4. Cancellations and Refunds

Cancellations must be made at least 4 days before the project start date to qualify for a deposit refund.
Refunds may be subject to deductions for administrative costs or expenses already incurred, including materials purchased.

5. Warranties

We provide a 10-month labour-only warranty covering workmanship-related issues directly arising from our services.
All reported issues must be inspected by All In One Renovation Ltd before any remedial work is agreed.
Repairs must be carried out only by All In One Renovation Ltd or an approved specialist authorised in writing.

Warranty Exclusions:

Normal wear and tear, misuse, or neglect
Damage caused by third-party interference or improper maintenance
Issues arising from undisclosed or pre-existing conditions
Customer-supplied materials (covered only by manufacturer warranty)

If a third party or external contractor carries out repairs or alterations without prior written approval, the warranty will be immediately void.

6. Completion Checklist and Customer Sign-Off ✅

Upon completion, a Final Completion Walkthrough will be conducted.
A Completion Checklist outlining all agreed works will be provided.
The customer must inspect the work and raise any concerns at this stage.

Once the checklist is signed:

The customer confirms satisfaction with the completed works
No further claims or complaints will be accepted, except where covered under the stated warranty

7. Customer Behaviour

To maintain a safe and professional working environment, customers must ensure:

Respectful Conduct: Abuse, harassment, or aggressive behaviour will not be tolerated and may result in immediate termination of services.
Safety Compliance: Customers must not interfere with ongoing works or restricted areas.
Timely Communication: Necessary information must be provided promptly to avoid delays.

8. Payment Compliance

Failure to make payments in accordance with agreed terms may result in:

Project delays
Additional charges
Suspension or termination of the contract without refund

9. Liability

We are not liable for delays caused by factors beyond our control, including weather conditions, supplier delays, or unforeseen site issues.
Our total liability for any claim is strictly limited to the value of the contract.

10. Customer Obligations

The customer is responsible for:

Providing clear and safe access to the worksite during agreed hours
Obtaining necessary permissions (e.g. planning approvals), unless agreed otherwise
Disclosing any known conditions that may affect the works

11. Privacy Policy

Personal information is used solely for project management and communication.
We do not share customer data with third parties without consent.

12. Dispute Resolution

We encourage informal resolution through open communication.
If unresolved, disputes will fall under the jurisdiction of the courts of England.

13. Amendments to Terms

All In One Renovation Ltd reserves the right to amend these Terms and Conditions at any time.
Updated terms will be published on our website, and continued use of our services constitutes acceptance.

14. Complaints Policy

All In One Renovation Ltd aims to deliver high-quality workmanship and professional service. If a customer is dissatisfied, the following procedure must be followed:

14.1 Raising a Complaint
Complaints must be submitted in writing (email or letter) within 7 days of the issue becoming apparent.

14.2 Required Information
The complaint must include:

Customer name and address
Project reference or description
Clear description of the issue
Supporting evidence (photos/videos where applicable)

14.3 Inspection
All In One Renovation Ltd reserves the right to inspect the issue before agreeing to any action. Access must be provided during reasonable working hours.

14.4 Response Time
Complaints will be acknowledged within 5 working days, with a proposed resolution or action plan provided within 14 working days, subject to complexity.

14.5 Resolution
Where a complaint is found valid and within warranty terms, remedial work will be carried out at no additional labour cost.
No refunds will be issued where corrective work is offered and declined.

14.6 Exclusions
Complaints will not be accepted for:

Issues signed off in the Completion Checklist
Normal wear and tear
Customer-supplied materials
Work modified after completion
Pre-existing or undisclosed issues

14.7 Third-Party Involvement
If the customer instructs, hires, or allows any third party to inspect, repair, alter, or interfere with the works without prior written notification and approval from All In One Renovation Ltd:

The complaint will be deemed invalid
The warranty will be void
All In One Renovation Ltd will have no liability
No reimbursement or compensation will be provided

This applies even if the third party was hired in good faith or to resolve the issue quickly.

14.8 Escalation
If no resolution is reached, the matter will proceed under the Dispute Resolution clause in these Terms.

For further details, please contact us at:
All In One Renovation Ltd
info@allinonerenovation.co.uk

Terms And Conditions